Acquisitions Manager Name: Ato
TIMES FOR LIVE TRANSFERS:
10:30am - 4:30pm
Phone # for Live Transfers:
5703658500
Website:
Campaign Target:
NOTE: IF Lead Self-Booked An Appointment and completed the Survey, check the notes section of the lead and ONLY ask questions that haven't been responded in the Survey.
Hi is this [LEAD FIRST NAME]?
➔ wait for a response
(IF NO) – Is [LEAD FIRST NAME] around? I got this phone number from a form she/he filled out about wanting to sell their property.
If Positive,
Great! Hey, I'm Benjie with Freedom Home Solutions, we received your information through Facebook... It seems like you are looking to sell your home, is that correct? (pause)
➔ You can confirm the full property address (please write it down and update the system after the call). If the address collected is incomplete, ask for the full property address (including the street).
Can you please remind me what is your property address?
➔ go to questions
[ 1 ] :: Oh I see, I understand... we can definitely help.. Can you tell me about your situation? Why is it that you are looking to sell your house?
➔ wait for a response and probe if they are not giving too much:
Oh interesting, tell me more about?
Oh, how did that happen?
Is that all?
I'm sorry about that I really am... is that the main reason?
[ 2 ] :: Are you already working with a Real Estate agent or has someone else made an offer on your house?
Have you signed anything?
[ 4 ] :: What would you say is the general condition of the home? Anything that needs fixing?
[ 5 ] :: Any updates done in the last 5 years?
[ 6 ] :: Does the roof need any fix, or kitchen needs remodeling? How's the overall condition if you don't mind me asking?
Have you noticed any signs of foundation or structural issues, such as cracks in walls or floors, etc? Understanding the integrity of the building’s structure is crucial for us
[ 7 ] :: Ask about property details:
How many baths
How many beds
How long have you owned the property
Is it vacant or occupied by tenant or by owner
[ 8 ] :: Considering all of what you just told me, how soon are you looking to sell your house/property?
[ 9 ] :: Do you have a price range in mind you'd like for the home?
[ 10 ] :: What's your bottom line for a cash offer? (how much would you like to get away with your house after selling)
[ 11 ] :: Do you know if there is any leans on the property? and if you don't mind me asking, is there an amount that is still owed on the mortgage?
If Yes, - How much is left on the mortgage?
NOTE: Don't promise anything until Freedom Home Solutions has a chance to talk to them.
Closing Time:
Alright, it sounds like we can help you get your offer quickly and our team may be able to help. Is it okay if we transfer you to our house acquisitions specialist?
➔ Wait for agreement
Awesome, please give me 3 minutes while I call them and connect you two, is that okay?
➔ Proceed to offer live transfer
IF UNABLE TO PROCEED WITH LIVE TRANSFER (Not Ideal)
Let's do this, I will set up a meeting with our acquisition manager so they can answer any questions you have and give you options. We buy many homes for cash but sometimes the best option for some homeowners is not cash for their house so we will most likely present you with other scenarios, so you get the most our of it. Does that work?
(Check the Sellers Timezone for appointment through their address or their area code)
NOTE: IF the lead previously Self-Booked an appointment, go to the "Appointments" tab of the CRM and Cancel that appointment.